- Provide visitors with immediate assistance. Explain product options, and answer support-related questions-while customers are still on your site.
- Make chat available whenever visitors request it, or proactively invite them to chat if you see signs that they're about to abandon your site.
- Canned answers make it easy for agents to answer routine questions and chat with more than one visitor concurrently.
- See in real time who's on your site and what pages they're clicking through.
- Get state, chat history, connection type, IP address, history of visits to your site, and much more
- Track visitors who exhibit buying behaviour; invite them to chat if they abandon an order or shopping cart
- Identify visitors who arrive on your site in response to marketing campaigns and initiatives
- Identify keywords and search engines that bring qualified visitors to your site.
- Track visitors that come in through search engines, and monitor the keyword and search engine used
- Instantly identify the products or categories of interest to your visitors
- Optimize online marketing campaigns with web traffic and conversion reports.
- Complete view of user activity, referral sources, keyword analysis, and more.
- Quick and easy one-time setup
- Unlimited chats, transcript search and chat transfers
- User-friendly tools to increase productivity